Reservation Policies

For reservations made directly on our website or via phone, a 50% deposit plus lodging tax is required to secure your reservation and will be charged to the Visa, MasterCard, Discover, or American Express card provided. If booking your reservation less than 14 days before your arrival, the entire reservation amount will be charged to your credit card.

 

The remainder of your balance is due at check-in and can be paid by credit card or cash. Early payments are always welcomed and encourage to ensure a smooth check in on the day of your arrival. Your reservation is not confirmed until your deposit has been successfully processed. An automatic confirmation will be sent by our reservation system to the email you provide. Guests electing self check-in or arriving outside of the normal check-in hours will have the remaining balance charged the day that the self check-in information is provided.

 

Reservations made through a third party booking site, such as Booking.com, Expedia, and Airbnb will be charged a 100% deposit at the time of booking.

Holiday or special event weekends may include additional night requirements.

 

Only two guests per room, unless arrangements have been made prior to check-in, with no exceptions. This is how our rooms are licensed and we cannot allow for additional beds, air mattresses, or children’s bedding in the guest rooms. Children over the age of 14 are welcome but must be accompanied by a family member and count as a guest in the room. All guest names must be listed on the reservation for your safety in the event of an emergency.

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Check-in and Check-Out

Check-ins are scheduled from 3 PM to 6 PM.

We will text message or call you the day before your arrival to confirm your arrival time. If you are not sure of your arrival time or will be arriving later than 6 PM, we will provide you with the self check-in information. It is rare that we can accommodate an early check-in, but we are always happy to store baggage. Please call to make these arrangements in advance.

 

Check-out is anytime before 11 AM.

If you need to leave before breakfast is served, please let us know before 6 PM the night before and we will be happy to prepare a bagged breakfast to take with you. A late check-out must be arranged in advance to assure there is ample time to prepare the room for guests arriving later that day.

 

Cancellation Policy

At The Oaklea Mansion Bed and Breakfast, we understand that life sometimes throws a curveball and plans can unexpectedly change. We make many preparations, including purchases and scheduling our staff, based on reservations. Cancellations affect us greatly, therefore you must agree to the following cancellation policy at the time of booking:

 

If your plans change after your reservation is confirmed and you booked directly through our website or via phone, cancellation notice is required 14 days prior to your arrival date. With this advance notice, at the discretion of Oaklea Mansion, a gift card will be granted for the amount of the stay minus any taxes incurred and the $50 cancellation fee, per room reserved. The $50 cancellation fee also applies to changes to your arrival/departure date that result in a shorter stay.

 

Reservations canceled less than 14 days prior to your arrival date will be charged in full, unless your room(s) is re-booked by another party.  We will make every effort to re-book your room(s) and will refund any room(s) we are able to re-book minus a $50 cancellation fee per room reserved.

 

The Oaklea Mansion Bed and Breakfast does not take responsibility for changes to your reservation due to inclement weather, unforeseen changes to travel plans, personal sickness or injury, or family emergencies.

We highly encourage guests to consider purchasing trip insurance in the event an emergency arises that impedes your travel plans. A visit to InsureMyTrip.com to compare affordable options is well worth your travel investment. All canceled reservations, regardless of notice or reason, will be charged a $50 minimum cancellation fee.

No refunds are provided for late arrivals, early departures, no-shows, or weather-related cancellations.

Cancellations MUST be made by phone, not via email.  

If you made your reservation through a third-party website such as Booking.com, Expedia, or Airbnb, you are bound to the cancellation policies agreed to when booking on their website. The cancellation policies on their websites do differ from our standard cancellation policies and range between 50%-100% loss of your deposit. Any reservation made on a third-party website must be canceled through the third-party website.

 

By booking directly with The Oaklea Mansion Bed and Breakfast via www.oakleamansion.org or by phone, you are always better protected.

 

Do you offer smoking/non-smoking accommodations?

The Oaklea Mansion Bed and Breakfast is a NON-SMOKING & NON-VAPING property. For the health and safety of our guests, smoking and vaping are not permitted anywhere on the premises, and a minimum $350 cleaning fee is imposed for smoking and vaping inside the house. Additionally, we do not have designated outdoor smoking or vaping areas. Your complete cooperation is expected and appreciated.

 

Are there any accessibility accommodations?

The Oaklea Mansion Bed and Breakfast warmly welcomes all guests. However, due to the historic significance of our 1903 historic property, the mansion is not wheelchair accessible. Removal of necessary physical barriers for complete accessibility is not readily achievable as such removal would threaten or destroy the historic significance of the property.

 

The physical barriers of the Mansion include the following:

• Elevated access to the entrance of the Bed & Breakfast requires the navigation of steps.

• All emergency exits require the navigation of steps to exit the building.

• There is no elevator to the guest rooms which are all located on the 2nd and 3rd Floors.

• First-floor common areas require the navigation of steps to the entrance of the mansion.

• Narrow interior hallways and doorways cannot accommodate a wheelchair or scooter.

 

So that all guests can enjoy The Oaklea Mansion Bed and Breakfast, we work to ensure those with disabilities can enjoy our Mansion. Although we cannot offer wheelchair/scooter access, we do make every effort to accommodate those with limited disabilities.

 

Our goal is to ensure that anyone who wishes to visit The Oaklea Mansion Bed and Breakfast can do so, regardless of their physical abilities.

Among the ways we strive to comply with the ADA:

• It is our standard operating procedure that individuals with disabilities be able to make reservations for an accessible accommodation during the same hours and in the same manner as individuals who do not need an accessible room.

• We guarantee that an accessible guest room, once reserved, is held for the reserving customer and is removed from all reservation systems. We make reasonable efforts with third-party reservation systems to ensure that an accessible room is available through at least some of these services and that information concerning the accessibility of the room is included on their reservation platform.

• Guests with legitimate service dogs will be provided access to all areas of the mansion where members of the public are allowed to go.

 

For special accommodation needs, please call us directly at (903) 342-6051  so we can help you determine the best guest room to ensure you have a comfortable arrival and enjoyable stay.

 

What is Your Pet Policy? We are Dog/Pet Friendly!

Dogs are allowed in designated rooms only and the Dog-Friendly Policy is as follows: (Sorry-we do not allow cats).

• Dogs must be well socialized around people and other dogs, all dogs must be on a monthly flea preventive.

• Dogs must be fully housebroken and must be kept on a non-retractable leash at all times when outside of the guest room.

• Dogs must be crated any time they are left unattended in the guest room (crate not provided).

• All dogs must be up to date on immunizations and records made available if requested.

• You must clean up after your dog inside and outside and dogs cannot be leashed/attached to the outdoor furniture.

• If your dog causes damage to any part of the property, you are fully responsible for cleaning fees, repair, and/or replacement.

• A $50 per dog fee, per night, applies to all reservations. If a dog stays in a dog-free room, the guest will be charged a cleaning fee of $300.00.